Your Patient Portal

Having Patient Portals allows those who wish to – and that have access to digital options – to access information digitally. It will allow us to:

• Improve how we communicate with you, by offering more options
• Deliver letters to you faster by sending them digitally
• Reduce confusion resulting from letters being lost or arriving in the wrong order
• Save the NHS money by reducing the amount of paper and postage costs
• Reduce our environmental impact
• Provide a text reminder before your appointments
• Give you the ability to request to change or cancel your appointment, without having to ring us

Anyone who is receiving care from NHS Humber Health Partnership (the group comprising of Hull University Teaching Hospitals NHS Trust and Northern Lincolnshire and Goole NHS Foundation Trust) can access the Patient Portals.

If your contact details have changed, please let us know next time you see us.

DrDoctor

To allow you to access the DrDoctor area, we will send you a text message from 07903 573088 or an email from [email protected] with a secure link to the Portal. This can be accessed from your phone, tablet or computer.

We recommend that you use a private email address and phone number to access the Patient Portal to keep your information secure.

You login with your surname, date of birth and postcode and, to ensure your account remains secure, we will also text a code to the mobile phone number associated with your records or call you on your landline giving you a one time access code, which you will need to enter in order to log in.

Patients Know Best (PKB)

For Patients Know Best you may have received an email from [email protected] with a secure link to register. You can also register for a PKB account here.

Healthcare Communications

You may have received a text message from NHS Hospital, NHS NLaG, or 07786 209254 containing a secure link.

Until you have created an account, this message will also contain a unique, four-digit pin-code and instructions on how to access the portal using this code and your date of birth.

You can create an account by clicking register in the top right corner of your screen when you first access the portal and, once this is in place, you’ll no longer need to enter a pin code to access the portal.

However, you don’t have to do this and can choose to simply use a pin-code each time.

Once logged in, you can view your appointment information and appointment letters.

If you are not able to – or you have difficulties accessing the Patient Portals to see your letters and appointment information, you will receive appointment letters in the post.

We appreciate that this won’t be for everyone – and that’s no problem at all.

If this is the case for you, nothing needs to change.

If you’d rather, we can continue to contact you in the way we always have and, if you need to speak to us or make any changes to your appointments, you can simply give us a call.

To opt out, or to speak to our teams about whether the Patient Portal is appropriate for your needs. You can get in touch with us on 01482 469330 or fill in this form to update your contact preferences.

If you need to log into the Patient Portal about a child’s appointment, please use the child’s details to do so.

To ensure the account remains secure, we may also either text the mobile number associated with your child’s record or call you on your landline giving you an access code.

This video explains the easiest way to provide us with your latest contact details.

Don’t worry if you’re having issues. We’re happy to help.

DrDoctor

If your issue is with the DrDoctor area of the portal you can:

• Email [email protected]
• Visit the support pages on the DrDoctor website.

Please note, the DrDoctor team cannot assist with any medical or appointment related queries and these should be directed to NHS Humber Health Partnership. You should receive a response within 24 hours, Monday to Friday (during office hours). From Friday evening, the team aims to respond by close of play on Monday. 

NHS App

There’s lots of help and information on the NHS App here.

Patients Know Best

If your issues is with PKB, please email [email protected].

You will need to provide your name, the name of the organisation that created your account (i.e this hospital) and a summary of the problem you have encountered.

If you have any other queries relating to PKB or the information in the portal, please email [email protected]

Healthcare Communications

If your issue is with Healthcare Communications, you can email the team on [email protected]

To enable us to deliver this service, our partners will have access to your contact information but not to detailed information about your health. 

These partners are accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. 

No-one but those directly involved in your care will have access to your medical information. 

Find out more about information security from DrDoctor

Find out more about information security from PKB

Find out more about information security from Healthcare Communications

The NHS Website provides a list of some of the most common medical abbreviations and what they mean. This may be useful if you want to understand your health records. An abbreviation is a short way of writing a longer word or phrase. 

Our Group is one of the largest in the NHS, with a budget of over £1.6 billion employing more than 19,000 staff. 

Made up of two Trusts – Hull University Teaching Hospitals NHS Trust (HUTH) and Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) – we’re committed to delivering world-class services for the 1.65 million people we serve. 

Our five main hospital sites are Castle Hill Hospital, Diana, Princess of Wales Hospital, Goole and District Hospital, Hull Royal Infirmary, and Scunthorpe General Hospital. We deliver a wide range of community services across North and North East Lincolnshire, including district nursing, physiotherapy, occupational therapy, psychology, podiatry and specialist dental services. 

 We see well over a million patients every year with just under 300,000 attendances at our emergency departments, more than 300,000 hospital admissions and more than a million outpatient appointments. We deliver around 8,200 babies each year and our community services provide vital healthcare to patients in their own homes. 

 As Teaching Hospitals working with the Hull York Medical School, we are a UK leader in research and innovation. 

 We’ve also been recognised for our work in supporting veterans, newly qualified nurses and our international recruitment programme